Refund & Cancellation Policy

Current billing posture

Public checkout is currently off. Any early-access billing is handled manually during onboarding, and this page will be updated before any self-serve subscription flow is turned on.

Cancellation

You may cancel your subscription at any time from the Billing page or through the Stripe customer portal. When you cancel:

• Your subscription remains active until the end of the current billing period.
• You will not be charged for the next billing period.
• Access to subscription features continues through the end of the paid period.
• After the paid period ends, subscription features stop unless you renew again.

Refunds

Rooted Reality offers a prorated refund for the unused portion of your current billing period if you cancel within 7 days of being charged. To request a refund:

• Email support@rootedreality.com with your account email and the reason for your request.
• Refunds are processed within 5-10 business days to the original payment method.
• After 7 days from the charge date, refunds are not available, but you may cancel to prevent future charges.

Plan changes

Plan changes during early access are coordinated manually. Founder-led households may have manual billing coordination until any future self-serve billing flow is ready.

Grace period

If a payment fails, Rooted Reality provides a 3-day grace period during which your subscription features remain active. If payment is not resolved within the grace period, access will be downgraded until payment succeeds.

Contact

Questions about billing? support@rootedreality.com